Overview
We want you to feel confident about your purchase. This Return and Refund Policy explains what items are eligible for returns or refunds and how to request support.
Digital Products (Digital Downloads, Toolkits, Templates, PDFs, Courses)
All Sales Final (Standard Rule)
Because digital products are delivered instantly and cannot be “returned,” all digital download sales are final once the file has been delivered or accessed.
Exceptions (When We Will Help)
We may offer a refund or replacement for a digital product if:
- You were charged multiple times for the same purchase.
- The file is corrupted, incomplete, or won’t open, and our support team cannot resolve it.
- You never received access due to a verified technical issue on our end.
Request Window
Digital product issues must be reported within 7 days of purchase.
Physical Publications (Printed Books, Workbooks, Shipped Materials)
Returns Accepted (If Eligible)
We accept returns on eligible physical items within 14 days of delivery only if:
- The item is unused, unread, and in original condition (no writing, markings, bends, or damage).
- It is returned in original packaging (when applicable).
Non-Returnable Physical Items
The following physical items are not eligible for return or refund:
- Autographed or personalized items
- Final sale/clearance items
- Items returned with damage not caused by shipping
- Items returned without proof of purchase
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, damaged in transit, etc.).
- We recommend using a trackable shipping method. We aren’t responsible for packages lost in return transit.
Damaged, Defective, or Incorrect Orders
If your physical item arrives damaged, defective, or incorrect, contact us within 5 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging (if damaged)
We will provide a replacement, store credit, or refund depending on availability and the situation.
Refund Method and Processing Time
If approved:
- Refunds are issued to the original payment method whenever possible.
- Refund processing typically takes 5 business days, depending on your bank/payment provider.
- Shipping charges (if any) are non-refundable, except when the issue is our error.
Exchanges
We do not offer direct exchanges. If your physical item qualifies, you may return it and place a new order.
Chargebacks and Payment Disputes
If you experience an issue with your purchase, please contact us first so we can resolve it quickly. Payment disputes or chargebacks may delay resolution and access while the claim is reviewed.
How to Request a Return or Support
Contact us with:
- Subject line: Return Request – [Order Number]
- Your full name
- Order number
- Item(s) purchased
- Reason for request (and photos if relevant)
If your return is approved, we’ll send return instructions.